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Questions & Answers Just For You | Classic Whimsy

FAQs

The Basics

How do I contact you with a customer service question?

Please email us with any concerns at support@classicwhimsy.com or click the Help button in the bottom right of your screen and we will respond as quickly as possible, typically within 1-2 business days. Live Chat is also available at select times and we invite you to take advantage of this for faster service. Our customer service department is available via email Monday through Friday, 9am-5pm CST, excluding holidays.

How do I enter a coupon code for an online purchase?

Coupon codes can be entered in the DISCOUNT CODES box during the checkout process. Coupon codes can only be applied at the time of purchase and are not able to be added once the order has been placed. If you are having trouble with a code, please email support@classicwhimsy.com BEFORE you place your order.

What size should I buy for my child?

Check out our Size Charts page for measurements or click the size chart link on the detail page for each product. For more information on how to measure your child, view our blog post: Classic Whimsy Sizing Information. If you have any other specific sizing questions we can help you with, please email support@smockedauctions.com before you place your order.

In what order should I type my child's initials when ordering a monogram?

When personalizing, please enter the monogram on your order exactly how you would like it to appear on your item. A preview will appear when typing in your monogram information. Ex: If you would like the last initial to be in the middle, please type "FLM" (First Last Middle) when you are entering your monogram on your order.

Do you have a Rewards Program?

Yes! We love our loyal customers. Check out our Rewards page to learn all the ways you can earn and spend your Classic Whimsy reward points.

Do you have a physical store? Where are you located?

We do not have a physical brick and mortar store. You can purchase our items directly from our website or shop our social media posts on Facebook & Instagram. Our Classic Whimsy headquarters is located in Dallas, TX.

May I send you a picture of my sweetie pie in their new outfit?

Yes, please! We would love to see your adorable photos and maybe even feature your little one on our website or social media. Email your photo to support@classicwhimsy.com, post it on our Facebook or tag us on Instagram (@ClassicWhimsy and #classicwhimsy). Please make sure you have the rights to share the image before submitting.

Do you ever need photographers?

We occasionally feature other photographers on our site. We would love to hear from you if you have photos of your customers in our products or if you would like to join our photography team. Please email corporate@classicwhimsy.com with examples of your work or a link to your website.

Can my child model for Classic Whimsy?

Yes! We have several photo shoots throughout the year and love using our friends, family and awesome customers to model our new products! If your child would like to model, please email models@classicwhimsy.com with a picture, your city and your child’s gender, birth date and clothing size. We currently have opportunities for models in Jacksonville, FL and Dallas, TX.

How should I care for my items?

We want you to enjoy your purchase! Please read the following important tips on caring for your garment. Due the intense color of many garments, wash ALONE in cold water inside out before the first wear. Failure to remove wet garments from the washer immediately may result in dye bleeding onto the garment or other items in the load. Remove wet garments promptly and tumble dry low or hang to dry. We carry many different brands and fabrics, so above all else, please follow care instructions for the individual garment when provided. We are not responsible for items damaged during the washing/drying process.

Ordering

What is my password?

If you are having trouble logging in, click 'Forgot Your Password?' under the login box to receive a link to reset your password. If you do not receive the link, please email support@classicwhimsy.com for assistance.

What is the status of my order?

You can check the status of your order by logging in to your account and viewing your Order History.

Can I change or cancel my order?

We fill orders extremely quickly, so the time window for changes or cancellations is very short. Please email us if you need to make a change and if we can accommodate you, we absolutely will.

Note: If you cancel an item purchased with a coupon code or special promotion, you may not be eligible to receive that discount again.

Do you charge sales tax?

Sales tax is calculated automatically based on your shipping address and the current rates in your state, county & city.

For Alabama customers: Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Seller's program account number is SSU-R010883581.

Shipping

What are your shipping costs?

Standard shipping is a flat rate of $5.99 for all domestic orders. We also offer FREE shipping for domestic orders over $120. Expedited or Express shipping may be selected for the rate stated at checkout based on your location. Please note that Expedited & Express shipping delivery times start once your order leaves our warehouse, pre-order and monogram timing still apply.

Shipping costs to Canada are determined at the time of checkout and are based on current rates as well as the duties and taxes required for your location.

When will my items ship?

All in-stock items will ship within 24-72 business hours of order placement, usually faster! Please note we are a small business and during times of high volume, processing time may be longer. Orders containing monogrammed items will be held until personalization is complete and then mailed in one shipment. If these items are needed quickly, we recommend rushing the monogram process for an additional $10. All personalized items may take up to two additional weeks to ship. We want to make sure we get that darling personalization perfect for you!

What delivery methods do you use?

Standard shipping is provided through DHL/USPS First Class Mail, which typically takes 3-7 business days. Should you need your order to arrive earlier for any reason, please select one of the expedited shipping options at checkout. Please note, we are not responsible for delays that your package may experience once it is in the hands of the shipping carrier. 

Expedited and Express shipping are provided through USPS Priority Mail and FedEx 2Day, depending on your location. Express orders placed by 12pm CT, Monday-Friday, will ship the same day. Saturday delivery is not guaranteed. Please note that FedEx is not able to deliver to PO boxes.

In-stock items will ship within 24-72 business hours of order placement, longer in the case of monogrammed items. Please note we are a small business and during times of high volume, processing time may be longer. Shipping times quoted at checkout are approximate and may vary by a day or two depending on your location and postal volume.

Once items have been fulfilled and shipped by Classic Whimsy, it is the responsibility of the shipping carrier to get your items to you on time. If your package is not tracking or missing, we are happy to assist you in locating the package, but we suggest contacting your local post office or reaching out to the shipping carrier as the first point of contact. Once an order is in the hands of USPS, DHL or FedEx, they are responsible for missing, lost or damaged packages.

When can I expect to receive my Pre-Order?

All pre-orders ship by the date stated on the product detail page at the time of your purchase. Please note, if your pre-order item is monogrammed, this will add an additional two weeks onto the ship date. If your shipment is still pending and the ship date has passed, please email support@classicwhimsy.com so we can research your order.

Will my entire order be shipped in one package?

Typically, yes, your order will ship in one package. However, if you have Pre-Orders on your order, those items will ship by the specified date or when they become available.

How do I track my order?

You will receive a shipping confirmation and tracking updates via email.

Do you have local pick-up in Dallas?

No, we don’t. As much as we’d love to meet you, our warehouse is not open to the public.

Do you ship to PO Boxes and APO/FPO addresses?

Yes! We ship United States Postal Service or DHL to PO Boxes and APO/FPO addresses via our Standard delivery option. Please note that large packages or bulky items may not be able to ship to a PO Box. Please make sure to select Standard shipping at checkout. FedEx does not deliver to PO Boxes.

Do you offer international shipping?

We currently ship to United States and Canadian addresses only.

Returns

What is your return policy?

Here at Classic Whimsy, we want you to find amazing deals and love everything you order, but we understand that sometimes sizing or fit doesn't work out for little ones! We accept returns for store credit for eligible items when requested within 10 days of receipt. To determine if your order is returnable, please review our Returns page.

We are not able to offer returns or exchanges on international shipments at this time.

What happens if my order arrives incomplete, incorrect, damaged or defective?

We will work to resolve this problem immediately. If you receive an incorrect or damaged product, please request a return within 3 days of delivery in our Returns Portal in order to receive a refund to your original form of payment. Please include photos, if applicable. Damage or incorrect shipment returns requested between 4-10 days after delivery will be refunded to store credit. No returns or refunds of any kind will be given for requests received 11+ days after delivery to you.

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